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Service Concept

Service After-sales Service Repair


Service is not simple repair. It is the last section in the sales process, while it is the first section of product R&D. It runs through the whole process of product R&D, design, manufacturing and sales. Service is the process to find customer needs and meet their needs; Service is to move customers and achieve added value.

Aim


To establish service culture and service concept system that suits the corporate culture of World Heavy Industry, and promote the brand of World Heavy Industry.To build a high quality service management team with fine skills, strong sense of responsibility, and passion to carve out through the integration of internal resources, and establish a good foundation for the diversified service mode.

Thoughts


Make use of all the resources to build up and improve the service capability for domestic customers. Ensure abundant resources, unimpeded access to information, orderly operation, well-controlled program, and ensure good services.

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